Explore

Services Australia is working with Ergon to return overpayments, prompting fears the issue first identified at AGL could be widespreadFollow our Australia news live blog for latest updatesGet our morning and afternoon news emails, free app or daily news podcastA second Australian energy company wrongly received money from the welfare payments of former customers, prompting fears that the issue identified at AGL could be...

New data reveals backlog of 1.1m claims across all payments while around half of all calls to Centrelink went unanswered in six-month periodGet our morning and afternoon news emails, free app or daily news podcastServices Australia has apologised to its customers over a sustained blowout in call centre wait times as new figures also reveal a backlog of more than 1.1 million payment claims...

Advocates say government failing to meet ‘basic obligation’ to process claims quickly after Tim McCabe spent weeks with ‘no income’Get our morning and afternoon news emails, free app or daily news podcastA New South Wales jobseeker says he was forced to complete welfare mutual obligations – including a 50km round trip for job agency appointments and enrolling in training courses – despite receiving no...