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It was only when I attempted to make small talk with my visibly squirming seatmate on a Raleigh-Durham to New York flight that I realized it was me causing that look of horror on his face, rather than the slight turbulence we had been experiencing since takeoff. A friendly chat, I had thought, might help distract hi...

In addition to a well-trained crew and an advanced plane, the safe evacuation of 367 passengers came down to a relative absence of panic.