WhatsApp is DOWN: Millions unable to send or receive texts, make voice and video calls

By Aaron Brown

WhatsApp Down Unable To Send Text Messages VoIP Calls Video iPhone Android

WhatsApp users are unable to send text messages or make calls due to the outage (Image: WHATSAPP • GETTY )

WhatsApp not working on your iPhone or Android smartphone? Don't worry – there's nothing wrong with your device.

Thousands of WhatsApp users across the UK have been left without access to the popular messaging app. The problems have been caused by a vast WhatsApp outage, which seems to have impacted people worldwide. Users across the UK can no longer send or receive text messages, pictures, documents, and videos. Voice and video calls have also been impacted by the gargantuan outage, which has taken down a number of other popular Facebook-owned services, including Instagram and the main Facebook social media app. The issues have hit users on iPhone, Android and those who rely on WhatsApp for Web to send messages from their web browser, like Google Chrome.

WhatsApp has acknowledged the issues impacting users across the globe. The firm shared the update on Twitter as the outage approached its one-hour milestone: "We’re aware that some people are experiencing issues with WhatsApp at the moment. We’re working to get things back to normal and will send an update here as soon as possible." The messaging platform has not confirmed when users can expect normal service to resume.

Facebook, which owns and operates WhatsApp following a $16 billion acquisition back in 2014, has shared an almost identical statement on its Twitter account, writing: "We’re aware that some people are having trouble accessing our apps and products. We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience."

Users who attempt to send texts on WhatsApp right now will see a small clock icon in the bottom right-hand corner of the message. This indicates that the message hasn't been able to leave your device. WhatsApp uses a single tick to denote when your text has reached its servers. That turns into a double-tick when the text travels from those servers to the recipient's smartphone. When those double-ticks turn blue, it means the recipient has opened WhatsApp and read the text message.

These same symbols appear in the corner of picture messages, videos, PDFs, and more. When trying to make a voice or video call to a recipient, the usual call interface will appear and WhatsApp will say that it is "calling" but you won't get an answer. If you wait long enough, WhatsApp will throw you back to the main interface of the app.

Some users will also see the words "Connecting..." appear instead of your contact's name and profile picture at the top of a conversation within the app. This is also an indication that something has gone awry with WhatsApp.

WhatsApp Down Unable To Send Text Messages VoIP Calls Video iPhone Android

DownDetector is tracking more than 70,000 complaints from WhatsApp users (Image: DOWNDETECTOR )

According to independent service DownDetector, which monitors the performance of online services by tracking complaints from customers across social media, has revealed the sheer scale of the ongoing outage.

DownDetector's latest figures reveal that more than 70,000 WhatsApp users have bemoaned issues with the messaging app every minute. That vast scale is hardly surprising, after all, WhatsApp is the most popular messaging service on the planet with more than two billion users worldwide each month.

Thousands of WhatsApp users have flooded social media to complain about the ongoing outage, which started around 4.55pm BST. Thousands of WhatsApp fans are posting tweets to check whether the issues are worldwide ...or a specific issue impacting their individual device. Others have speculated about what could have caused three of Facebook's biggest brands – WhatsApp, Facebook, and Instagram – to go offline at the same time. None of these theories, from human error to a co-ordinated cyber attack, have been confirmed.

Joking about the huge influx of users who have rushed to its app and website – to check whether other people are suffering with the same issue, and to find out whether Facebook or WhatsApp has revealed when users can expect to be back online – Twitter shared a tweet that reads: "hello literally everyone"

WhatsApp Down Unable To Send Text Messages VoIP Calls Video iPhone Android

Geolocation data reveals where the highest concentration of problems with WhatsApp (Image: DOWNDETECTOR )

More to follow, please refresh the webpage for the most up-to-date information