THE DIGITAL HEALTH ECOSYSTEM: Where players across the ecosystem stand on digital transformation and what healthcare's new normal looks like


Healthcare incumbents have been dragging their feet on digital transformation—but the coronavirus pandemic forced their hands to accelerate digitization and catalyzed a virtual care boom that's changing the fabric of the entire US healthcare ecosystem for good.

Telemedicine use during the COVID-19 Pandemic
The coronavirus pandemic catalyzed a virtual care boom.
Insider Intelligence

Three Questions this Report Will Answer:

KEY STAT:  Telehealth was slow to take off in the US, with adoption rates hanging around 11% as of January 2020—but the coronavirus pandemic catalyzed massive uptakes in adoption, with 30% of US adults 18+ saying they used telehealth in March, per CivicScience. And consumer appetite in the tech has held strong: 36% of US consumers said they used telehealth by August.

WHAT'S IN THIS REPORT? In this report, Insider Intelligence will explore the current state of the healthcare ecosystem, the key trends driving digital transformation, and what we expect the new normal of healthcare to look like with the impacts of the pandemic in full swing. First, we unpack the industry's web of stakeholders and outline how digital transformation is impacting each. Then we examine the technologies and players driving the digital health boom and posit what might come next.

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